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  • What Are Your Business Hours?
    Our office is open from the hours of 8:00am-4:30pm, Monday-Friday. For after hours emergency calls, we have an Answering Service that will direct the call to our On-Call Technician. Please see other FAQs for more details.
  • How Does Overtime Pricing Work?
    When the customer (you) calls in, you can place a service call for Regular Time, Over Time Approved, and Accelerated Rate. Our ETA on specific types of calls varies depending on how busy our schedule is, and the amount of Over Time Approved calls. Typically, Regular Time calls are ~1 Week Out. Approving a call for Over Time would guarantee you same-day service, granted we are not so busy that it becomes impossible. Accelerated Rate is like Over Time Approved, but with a little more leeway. These calls are typically dispatched within 1-3 days, and will be billed at the Accelerated Rate. Give us a call today to discuss our rates :)
  • Can I Set Up A Preventative Maintenance Schedule With ICU Mechanical?
    You sure can! Here at ICU Mechanical, we have our own team of designated Preventative Maintenance Technicians who will be happy to clean your ice machines, brush your coils, and so much more! Give us a call today to get a contract started.
  • Does ICU Mechanical Change Out Air Filters
    Yes! Our techs can do everything from filter/belt changes to small repairs and condenser cleaning. Check out our Services page to see what all we can do for your HVAC needs.
  • Can ICU Unclog My Toilet?
    Regrettably, our plumbing services do not extend to handling large-scale plumbing jobs that require the use of a drain machine. However, we are more than delighted to offer our expertise for smaller plumbing tasks, including garbage disposal repairs and installations. If you have any questions or need assistance with these types of projects, please feel free to reach out to us. We're here to help with your smaller plumbing needs!
  • What types of HVAC systems do you service?
    We service a wide range of HVAC systems, including central air conditioning, furnaces, heat pumps, and ductless mini-split systems.
  • Can ICU Mechanical Service My Walk-In Cooler/Freezer?
    Certainly! At ICU Mechanical, commercial refrigeration is one of our core and essential services. We understand the importance of regular maintenance and consistent upkeep in safeguarding your valuable investment and preventing product spoilage. Maintaining all your equipment in excellent condition year-round can be quite a challenge, and it's a challenge we are well-equipped to handle. Our services encompass a wide range of commercial refrigeration equipment, including Walk-Ins, Reach-Ins, Display Cases, and more. Whether you need routine maintenance, repairs, or installations, you can rely on us to keep your refrigeration systems running efficiently and effectively. Feel free to contact us for all your commercial refrigeration needs!
  • Do you offer emergency repair services for refrigeration breakdowns?
    Yes, our answering service will assist us in providing 24/7 emergency repair services to address your urgent refrigeration issues promptly.
  • What types of Refrigeration Systems do you service?
    We service a wide range, including Walk-Ins, Reach-Ins, Display Cases, Ice Machines, and more.
  • What Type of Cooking Equipment Does ICU Mechanical Service?
    Some of the equipment we service includes Conventional and Convection ovens Deep and Pressure Fryers Grills, Charbroilers, and Flat Tops Food Warmers Steamers and Smokers Exhaust fans and make up air units Garbage Disposals Dish Machines and more!
  • What measures can I take to prevent safety hazards with my cooking equipment?
    Regular maintenance, cleaning, and ensuring proper ventilation with clean exhaust hoods/vents are essential for safety and fire prevention.
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